When will I receive tracking information?
One day after your order is shipped, you will receive a notification with your tracking number. If you do not receive your tracking number within 7 business days, please contact us!
How long does it take to receive my order? (There are further delays due to the summer holidays)
- Deliveries within the Netherlands take 2-4 working days.
- Deliveries within EU take 5-10 working days.
- International deliveries may take 15-30 working days. In some countries, customs are often responsible for delays. We recommend that you keep an eye on your tracking number.
Explanation: Additional costs or delays may occur in international deliveries.
- Orders may have to be cleared in your country.
- Before ordering, please check if your order will lead to import duties, taxes or otherwise.
- We are not responsible for delays caused by the customs service in your country and they do not justify a refund request or negative comments.
We sincerely hope that you will not have any additional import costs or customs clearance delays.
How can I cancel my order?
You can cancel your order within 24 hours after your purchase.