Exchange and Return
We want our customers to have the best online shopping experience of all time! Our dedicated product team is always looking for the best items to ensure the best quality before shipment.
Please, check our size guides carefully before buying using the size chart to make sure you choose the right item. If you have any doubt, contact us directly by email or phone.
If you are not satisfied with the item you receive, we can provide you with an exchange or refund, depending on the reasons. Please do not hesitate to contact us if you have a problem with your order!
If you need to return an item, please check the procedure to make the process fast and comfortable.
How do I exchange an item?
Please print, read and fill in our exchange/return form, then send it back to us with your order and we will take care of the rest.
Does the exchange and return service contains any additional cost?
Since we do not yet offer a free returns service, you will need to cover return postage costs.
However, if an exchange is requested by you, we will cover the cost of shipping you the exchange with our economy delivery option.
If you would like your order to be shipped with an express service, please contact us in order to calculate the additional costs.
If you are unable to print the returns form then you can always hand write a note for your package, please ensure the following information is included on your note for us:
- Your full Name
- Your full Address
- Your order number (starting '#')
- The item you are returning and if you would like a refund/exchange
- If you are exchanging, please let us know the item and size you would like sent to you.